Customer Testimonials
You have got to be kidding me, Robin gave $7000 repair estimate for a coolant leak which appears to be coming from a missing O ring in the coolant cap on a car only worth $15,000. along with unnecessary and unjustified belt and sensor replacement. What kind of scam is this?
Boyd Canty was awesome…. had been dealing with another car dealership and o was getting jerked around in… called Boyd and he set everything up , no hassles , all done by phone and couldn’t be a nicer more knowledgeable sales person. I was actually in the dealership for less than 30 mins too… couldn’t be better service. Thanks you bmw Manhattan and Boyd … plus the car was impeccably clean and the person who set it up and walked me through it was great.
Excellent BMW dealership! They offer complimentary service and free home delivery of the vehicle. The staff is extremely professional, attentive, and truly a pleasure to work with. Highly recommend!
The absolute worst service ever. Every time you drive through that door, they up charge you.
Worst service I’ve ever received. BMW CORPORATE is now involved. I made a service appointment with a loaner vehicle. The loaner was supposed to be dropped off to my place of employment on 7/14/2025. They requested documentation for the loaner, which I sent to them on 7/7/2025 at around noon. When I initially made the appointment, I was told that the loaner would be delivered between 8am and 5pm. I told them that I leave work at 3pm, and I was told that it would be delivered to me by the time I got off of work. On 7/14/25 I called them ... Read More DealerRater - Jul 15, 2025
Just leased a 2025 330xi from BMW of Manhattan. I had the best experience with my salesperson Boyd Canty. He listened to what I was looking for and set me up with a vehicle that checked every box. He was not pushy and respected my time. Super easy to work with. I had an A+ experience with both him and Richard Isaac. Thanks for the sick ride guys! Highly recommend.
i would like to apologize to the service staff at MANHATTAN BMW i was having a bad day at work and took my FRUSTRATION ON THEM and thank you for your excellent service.. flores ramon bmw M4 FH09739..
Jason the Salesman/finance made a fraudulent loan(straw purchase) in MY name for a friend of mine. He ran her several times to get her and others a loan on a 23 BMW X1. He ended up doing a fraudulent loan for her in 2 names that he knew weren’t going to be driving the vehicle. He also accepted fraudulent insurance that wouldn’t protect the vehicle in the event of an accident. Wouldn’t shop here
If I could give this place no stars I would! They have the WORST service department in the world. I took my car to get checked because it started acting weird and they tell me before they can even diagnose it I have to spend almost 2k for a sensor so they can TEST unreal! To only find out when I made a stink about it that that the Service Manager didn’t recommend either. That just told me all I needed to know about this place and the Service Advisor Jonathan’s incompetence! The service advisor is the worst. ... Read More DealerRater - Apr 6, 2024
after I got off work I stopped by bmw of manhattan to ask some questions in my work clothes not looking like i could afford a used car BMW Genius Stefanos.M answer all my questions i was so impressed because this young man treated me like I was wearing a 20k Tom ford suit and receptionist Tareeka.T showed me the same courtesy . If you are thinking about purchasing a BMW you must visit 57th xx. 11th Ave the customer service is amazing so Awesome I Purchase a 2022 430i with the Sportz package.
I came for a 11am appointment with my family to meet Greg Pol. No one even acknowledged my presence. Reminded the receptionist 5-6 times but she just kept saying to wait. After 46 minutes I approached another employee but he told me very rudely to keep waiting they don't know long it will take. After that I just left.
I recently leased a BMW 330i and couldn't have been happier with the sales experience provided by Boyd Canty. It was a pleasure doing business with Boyd who is honest and has integrity. He was upfront from start to finish. No surprises. I highly recommend you go see him to purchase your next BMW.
JUST TO PROVE TO YOU HOW ARROGANT THESE PPL ARE .. ALL U HAVE TO DO IS LOOK AT THE REVIEWS AND YOU WILL SEE HOWTHEY ONLY RESPOND TO THE POSITIVE REVIEWS NOT THE BAD ONES. THAT JUST SHOWS HOW MUCH THEY REALLY CARE ABOUT THEIR CUSTOMERS... THIS PLACE HAS THE WORST CUSTOMER SERVICE IN A CAR DEALERSHIP BY FAR.. THEY HAVE THE MOST UNPROFESSIONAL ILL-MANNERED AND RUDEST STAFF OF A CAR DEALERSHIP IN THE COUNTRY STARTING WITH THAT SERVICE MANAGER JOE COCKER HES A REAL GEM .. IF YOU EVER WANT TO DEVALUE A BRAND NAME ALL U HAVE TO DO ... Read More DealerRater - Sep 7, 2023
NEVER USE THIS BMW LOCATION. It has the worst customer service and management ever. I had a manager raise their voice at me while I’m 8 months pregnant name JOI CHO all he kept yelling at me was, “I have worked here for 18 years,” then proceeded to get in my husbands face. Maybe he has never learned how to be a leader and a manager. I’ve never heard of management getting in anyones face and yelling, perhaps he should look for a new position. Very disturbing experience.
This is the worse dealership and worse service I ever received. Spent $140,000 for the car and when I need one tire to be replaced no one called me in 7 days. I called to the advisor Adrian Caracundo no less than 15 times and he, not his supervisor Joe ever called me back. If you have a choice, NEVER ever deal with this dealership.
Terrible service. Spent 120K on a new car and NO ONE IS RETURNING MY CALLS. I hate that I wasted my time with these people.
bmw of manhattan is the right dealership for the right people , best service and this is where you want to be for your next automobile !!!
If only the parts department would answer a phone call, I would be able to get my new key for my car. I can't drive the car and the key was apparently supposed to be in last week. The parts department is virtually unreachable by phone.
Beware, they are unable to replace a damage tire in less than 3 days...unfortunately, tow car delivered the now hostage car to them
Business is designed to overcharge you and rip you off! I brought in my 3 year old BMW for an inspection which cost about $250. They recommended a battery change for $800. When I got my car back, there was a brake fluid alarm that was not there when I brought it in. I suspect tampering. NEVER GOING HERE AGAIN!!!! Only thing nice was the waiting area but sorry I will not pay for your fancy showroom because you want to charge me 3 times the going rate to change a perfectly working battery.
My side mirror was stolen, so I placed an order for a new one. That process was relatively simple, and I was told to come back on Friday to pick it up. When I came back, I was informed that they wouldn't install the mirror--a two second process-because of how busy they were. I was confused, as I had not been informed when buying the $600 (!!!) mirror that installation wasn't part of the deal. Instead, I was instructed to go install it myself, which I did while exactly following their instructions to a T. It stayed put about a ... Read More DealerRater - May 30, 2022
Zero if I can but 1 is zero rite when a business doesn't support their own warranty then they are just ??? Fill in the blank.it just takes 1 jerk like rocker to make all look bad! I will never buy another BMW thank you team BMW manhattan.
Are you expecting honest service without being overcharged? Then don't come here! Sunroof was not functioning. They charge $200+ for a "configuration." Of course, issue resurfaces short while thereafter. Now they fix it by replacing a part--as should have been done originally under the CPO with no charge! The $200+ misdiagnosis? You are not seeing anything back! Let's rip off our customers! Even more concerning, is false allegations by the Manager Joseph Rocker that I have an "unpaid balance" (which if he is man enough, he will send to me instead of hiding behind a representative). ... Read More DealerRater - Oct 4, 2021
My 2017 X1 with 10,000 miles died.Water in the trunk and sunroof not-functional. Had the car towed into the dealer. 5 days before a diagnosis & wanted $4,000 to replace fuel pump mechanism and $6,000 to repair/replace sunroof mechanism.Car value is approx. $27,000.The absurdity of this rendered me speechless.Arranged to have car towed to an independent shop. Suddenly price for fuel pump greatly reduced.Was promised a car for the Labor Day weekend which was reneged on.Independent dealer said water drains for the car were blocked so they cleaned them out and no more water in the trunk.Unable to ... Read More DealerRater - Sep 19, 2021
Unfortunately it is hard to figure out why this dealer is so incompetent while at the same time being, let’s say, “loose with the facts”. The suburban Bmw dealers seem way better and more ethical than our own BMW of Manhattan - it’s best to avoid. Good luck out there!
This is copy of my review from Yelp. It stands so I just copied it.
Really the star should stand for "awful". The communication from this dealership is disgracefuI because it is non-existent and they DO NOT CARE. Literally, they do not care. If you choose to bring your car here out of convenience of location (like I did since I live in the city) know this: You will not get timely communication; they won't pick up a phone or return call when you leave a message; they also won't return a text-the good thing about ... Read More DealerRater - Aug 28, 2021
An excellent and seamless purchase experience at BMW of Manhattan. Rich, Greg, and Adrian were so helpful from start to finish. Rich and Greg were extremely attentive with all of my questions and concerns throughout the entire process of purchasing my vehicle. Their service was professional, courteous, yet still approachable and friendly in every manner. They responded very quickly and fulfilled all of my requests when it came to picking up my vehicle; a tough order for a discerning customer like myself.
Adrian, the BMW Genius I had worked with, was also courteous and easy to work with. He was ... Read More DealerRater - Aug 13, 2021
Picked up our second BMW and returned our leased X1 this weekend. Only positive things to say - got a very decent price given the overall car market. Paperwork experience was all online so we got in to pick up the car and our new hotness was waiting for us, a BMW Genius (official title! lol) came up to move our plates, inspect our lease return, and and show us some of the new goodies in the new car. Paperwork experience was great -- we did 90% of it from home online via docusign! And no pushy upsells for protection package ... Read More DealerRater - Jul 13, 2021
THIS DEALERSHIP IS THE WORST!!
You should not use this dealership if you care about your car.
I dropped off my brand new M3 for routine 1200 mile service. About an hour later Radha Tucker told me they "ran out" of one of the fluids and it will take another day.. When I got the car back it had 25 miles more on the odometer all the traction control was turned off there was chip in the rim and worn out tires. Clearly "technician 1201" was drifting the car.
After saying something about this the xxxxxxx Joe Rocker made ... Read More DealerRater - May 11, 2021
Horrible customer service on my car.after buying two new SUVs. Waited over 3.5 hours for an oil change with completely inadequate communication but for limited texts and finally had to leave without my car. And never received an apology!
Traded in my 2018 X1 for a 2021 X3 just recently. The entire process went smoothly thanks for Cesar Marufo and Phil Salazar. Both Phil and Cesar were extremely professional, courteous and knowledgable. Cesar made the entire experience effortless, by doing all the paperwork virtually and made sure all of my questions were answered promptly. It was an overall great experience from initial discussion to the car pickup. I enjoyed working with Cesar and look forward to working with him again upon lease-end in 3 years. Thanks!
Traded in my X1 for an X3 during the pandemic with such ease, I'm still in awe of the service! Cesar Marrufo was incredible. We completed the entire transaction virtually and the car is perfect! Thank you for a wonderful experience.
Think twice before leasing with BMW of Manhattan. Horrendous customer service - multiple calls unanswered and an inspection done after my car was returned to them with damage done by them costing me $800 in excessive fees and no way to dispute it. Go some place else!
Dont go the worst place rude staff they do not care about customers !!! The prices are terrible they lie and scheme ! Go to another dealer who respects and honors the customer ! I dealt with a sales rep he was busy and did not want to be bothered negotiating so he threw the highest price ever to kill the deal !! Mike and Phil Salazar should be
NOT be working or anywhere near customers they are rude passive and dismissive !!! I would never go back there again and they forget that a customer is everything!!!!!! The #1 best form of marketing is a ... Read More DealerRater - May 21, 2020
Worst place to ever bring you Bmw customer service was poor Inflated pricesIn the actual service was horrible, They gave me the runaround it was very unhelpful,
Picked up an X7 M50i and had the best experience. The whole crew from Jason Moy to Rich Isaac even the CEO Joel Nash came out to greet our family, They gave a few gifts to the kids to keep them occupied while we learned the new car. All in all, in and out in about an hour--smiles on everyones faces. Thanks BMW of Manhattan!
Mike Kelly sales excellent client advisor.in advising me on new terms of new lease.. He explained with expertise the deal on the new lease and the color I selected.
My son called and after getting a manager's approval, made an appt. to test drive a M5. After waiting a bit, we were escorted to see the car/s and told they usually didn't do test drives on M5, etc. Alex the salesman made a copy of my Driver's License, was going to talk to the manager about the appt. and excused himself since he was booked for 3 other appts but someone else was going to be sent to work with us... Half an hour later no manager but a salesman they dug out from "storage&... Read More DealerRater - Jan 12, 2020
Alex Gilkis is the best salesman I have ever dealt with. I have leased five cars from him and have always been extremely satisfied and will always use him
I recently moved and was in search for a new service center for the several BMWs my family possess. I brought my car here, all seemed good at first, I took pictures of it before leaving it because I’m very particular and meticulous with my cars. I take great care of them and do the best I can to keep them in great shape. They turned my vehicle tracking feature off after being in possession of my car, which is shady. I come back to pick the car up and there’s a very obvious curbed chunk missing from ... Read More DealerRater - Aug 30, 2019
My title sums up my experience. Not truthful. In fact they wouldn’t know the truth if it hit them in the face . I sleep well at night - these dealers don’t.! Awful experience at Manhattan BMW.
BMW of Manhattan provide a truly a fantastic experience in buying my new car. They were able to help me customize the vehicle to exactly what I wanted and provided fantastic response time and service from the beginning. Highly recommend
I will never again visit this facility for any type of new car purchase or service. Needed urgent help with my X5. Call my adviser Zach and left him a voicemail because he never answered his phone. He never bothered to call me back after 3 days. The same day I emailed his boss Jason Joa to hopefully get some help from him, never heard back from him either. Always had problems with this service department but kept on hoping it will improve, never did! Never coming to this place again. Worst customer service ever!
I decided to assume a lease. I am out of state and arranged to have it inspected by BMW of Manhattan. The inspection report did not list any damages and decided to proceed and have it shipped. Once arrived the problems began. There was a vicious shake when driven. Hoping the wheels simply needed re balanced, I took it to my local BMW dealership.
All 4 wheels were cracked. 3 of the 4 were repaired prior with such poor workmanship they could not be fixed. I contacted BMW of Manhattan and ROBERTO FELIZARDO stated the previous owner must have changed the wheels after ... Read More DealerRater - Mar 19, 2019
Where do I begin? This dealership is near my job and they have 7am appointments which makes it ideal since I can drop my vehicle and pick it up. But, as you’re reading my review realize there’s a very good reason this dealership ALWAYS have available appointments when nearby dealerships have none. They’re extremely incompetent here and purposely manipulate your vehicle to ensure you come back for their recommended services.
This review is long overdue since every single time I come here I encounter an issue far worse than what I came for. This time I come ... Read More DealerRater - Dec 30, 2018
When you think of BMW Manhattan, you expect that exceptional service would be the first phrase that comes to mind. This is the furthest thing from the case. Worse than that, this store is DIRECTLY affiliated with Corporate, and the manufacturer. To say that they don't have their act together, would be understating the matter. I made an appointment on Thursday November 15 to have my vehicle taken in for a diagnostic service. I explained to the rep clearly that I knew the issue, but that Corporate NA required me to get an "official" diagnostic performed, in order ... Read More DealerRater - Nov 20, 2018
I just picked up my new X1 this Saturday and am thrilled about my new car and my experience with this dealership.
I worked with Sam to set up a deal over phone/email. I had driven the X1 before, knew exactly what features I wanted, and reached out to them because they had a model that fit my needs in stock. Sam called me up, we discussed numbers, and agreed on a competative price. He then invited me and my fiancé to come in during an event they were having, which net is some free credit to the accessories ... Read More DealerRater - Jul 17, 2018
Living 80 miles east of this dealership and having frequented many others in between, BMW of Manhattan is by far, the best dealership I've walked into. Not only is their sales staff knowledgeable and friendly, they consistently give me the best deals right off the bat. Other dealers play the typical cat & mouse tactics everyone loathes but Manhattan is straight to the point and gives you a solid no-fuss deal the first time around, in true New York fashion. If you know what you want and are looking for a great deal, this is the place to go.
My wife and I bought our first BMW with Alex Gilkis. Alex walked us through all the nonsense of the care buying experience. We left with the car of our dreams. Thanks, Alex!
Terrible experience overall! The only person who was worth noting as being overall excellent, was the client representative, Jermaine Brown. Kudos to you Jermaine!
Now, the bad. When I went in for my appointment to purchase my BMW , it already seemed as if the Sales employee was irritated. I later found this employee was Lucas Sienkiewicz.
This guy didn't want anything to do with us. I was told to come in and speak to a sales manager, for something they could've just told me over the phone.
Mr.Sienkiewicz didn't even bother introducing himself or anything. He ... Read More DealerRater - Mar 9, 2018
Lease end process has been painful. Lease end coordinator most unhelpful and dealer MIA. Wouldn’t deal with them again and markedly harder to work with than Audi of Manhattan and BMW of Bridgeport as a reference point.
Manny Antunes helped us purchase our first BMW. We went in not knowing much about the car we wanted. Manny was there, describing every small detail of the car. He was talking about the pros AND cons of the car. He was incredible, helping us every step of the way. I really recommend him if you have the option to choose.
When it comes to knowing the product no one tops Lucas Sienkiewicz. I highly recommend you ask for him. He has sold me 4 BMWs and I followed him to this dealership. He is the best!
Wasn't sure what to expect at first given the way some businesses are driven these days, but for a first impression I was very satisfied Everything went seemlessly smooth from start to finish with the help of service advisor Denise Lopes which I thank for doing a great job in a short time frame Cheers
My Salesperson Phil gave us details about 2017 and 2018 BMW 3 and 5 series. He was very patient in answering all our questions and gave us a very good deal.
I walked into BMW of MANHATTAN knowing what i was looking for. The salesman Peter Wohl was very knowledgeable and helped me get into the vehicle of my business! They made the deal as easy as possible. He is a very laid back guy, no pressure, no bs, just straight to the point. I now consider them a friend and will recommend them to anyone i know looking for a BMW. If you're looking for a vehicle and good sales person in the process visit Peter Wohl at Bmw of Manhattan.
We had a nightmarish service experience at BMW of Manhattan. Not only was the service department unable to find our car when we called for progress, they tried to convince us that we owned a completely different model and color!! Everyone we worked with was unbearably slow, confused and rude. And when we finally did get our car back, they had NOT even fixed the problem.
I'm a designer an pay attention to every detail on a car. Phil gave me a great deal on a 2017 BMW i3, and just as importantly, was very patient with all my last minute requests to get the car just right in the last few hours before I took posession (inspection sticker placement, non-standard license plate frame, etc.). Highly recommended. Honest. Nice guy.
We were so lucky to get Emile Goldman as our BMW genius. It was the second time we had him--he instructed us on the first BMW we had as well. Three years later, it was wonderful to get his expertise about all the new improvements on the BMW and how to navigate and choose preferences. I can't imagine a more helpful, fun, and intelligent person to guide us through getting to know the car. BMW is lucky to have Emile.
Working with Peter Wohl now for three years is easy and straightforward. He is great about making sure we ... Read More DealerRater - Jul 27, 2017
I am really impressed with Phil's professional help and advice. He has mad car lease a very easy and pleasant work for customers. He does listen to my need and offer me several options with very clear explanations. I would have not got my loved car without Phil's help.
Phil Salazar was excellant. Paperwork was dealt with smoothly and supportively. Options and features were very clearly explained and helpful. His experience with older and current BMW models helped us make the leap from our 2005 BMW 330xi to this 2017 BMW 330i x-drive.
The transaction was completed remotely. Worked with Phil Salazar who was great--responsive and made the process seamless. Smooth transaction from start to finish. Exceeded expectations!!
I was looking to lease a new car and thought I knew what I wanted. I was trading in my previous car and we reached an agreement fairly short time. I came back a few days latter and changed my mind to a completely different. Brandon made the switch with no fuss.
Mike Walzer was extremely helpful finding the right car for me and I really appreciate it. I would definitely recommend him to anyone who would like a BMW.
This was the second time I purchased a car from BMW of Manhattan with the help of client advisor, Phil Salazar. The process was efficient and everything was above board. I would definitely recommend Phil and BMW Manhattan to other customers.
Brandon was excellent ! We very much enjoyed working with him. He made the experience very smooth & painless! We would highly recommend Brandon to others. Thank you so much!
Brandon became my salesperson because the Sales Associate I was scheduled to meet was out. That was to my benefit since Brandon was professional and informative. Transaction was perfect. Well done Brandon.
First service experience with BMW and it was a shocker. The service from start to finish was atrocious, rude and I actually got the car back with damage on it. They have so many cars in there that it's inevitable that you'll pick up a knock or two. I complained and so far that's been dealt with badly too. Even BMW America said other local dealerships were better. Way too many issues to go into here, but suffice to say, not recommended. Use a different dealership for the servicing. Rudi on sales in the used section, however, ... Read More DealerRater - May 30, 2017
I had a very pleasant experience, my salesman was very courteous and professional and made my entire experience rather painfree. I would totally recommend Brandon Simon and Manhattan BMW to anyone interested in purchasing a new vehicle.
BMW of Manhattan service center was trash. I will never go back. The people were cordial. The atmosphere was comfortable and inviting. The waiting area was nice. Why is it that as one of the very first cars on line, I waited for my car for 5 hours, just to diagnose very minor things and then after six hours I am told that another BMW was wrong and the issue was not the issue, but there is another issue. I am asked what I'd like to do. I paid for the tiny service of an oil change which took another ... Read More DealerRater - May 28, 2017
Brandon was so helpful . He kept me informed and I am totally happy. Thank you Brandon Simon for being the perfect person to buy a car from Sincerely, Ricky Singet
Rich Pettinella & Brandon Simon were exemplary!!! I have leased (8) cars in a row from BMW of Manhattan as they are a class A operation!
Phil was a great help, going out of his way to make the purchase experience as easy as possible. He had great product knowledge and was practical with his advice, and no nonsense.
My salesman, Brandon Simon, was a pleasure to deal with. He was thorough yet efficient and fair. While past experiences with the actual paperwork and pick-up process (both BMW and other brands) were often met with delays and last minute glitches, the process with this car was smooth, quick, and easy. Well done.
Brandon helped make things go very smoothly and even had some better news for me after I had already agreed to everything Will definitely be back !
Brandon was exceptional in the purchase experience. He was not pushy, he offered guidance where needed. He was extremely responsive via email or phone. The entire process was seamless.
Everything was done with ease.Brandon kept me informed and I was very pleased with the service and the Tutorial and follow up. Always pleased with this dealership and it's people.
End to end it was great. Brandon in sales, the "Genius" who walked me through the new features. The Autovin provider that conducted final inspection did not have s lit if flexibility on dates. That is only improvement opportunity I see.
My first time working with the sales department at BMW Manhattan. I worked with Phil Salazar on my lease buyout. Efficient, friendly, knowledgeable. Very easy and I just wanted to know my options once I understood buyout amount. That's exactly what Phil did. Arranged a time that worked for me which very nice on his part since I work hours that don't allow me to arrive before 6p. I didn't feel hassled at all for anything more than what I wanted - which was take care of my lease. Great job !
I worked with Tom Twomey and Phil Salazar to lease my current car and it was very easy. Definitely recommend - process was very straightforward and reasonable.
It is only fitting that I had the Ultimate Buying Experience buying the Ultimate driving machine! Joe Marra, the CPO (Certified Pre-Owned) manager and Rudi Pagano, my Sales Consultant, were phenomenal! I purchased a CPO 750Li Xdrive and could not be happier- the car is silly fun to drive.
I live in the Philadelphia area and traveled over 2 hours to buy my car from Rudi and Joe, and it was worth every second!
The reason I was so pleased with my buying experience with Joe and Rudi revolves around three things: 1) Price; 2) Quality; and 3) Trust
1) Price - Rudi helped me ... Read More DealerRater - Apr 29, 2017
This is my 6th BMW lease since 1997. The previous 5 are from Rallye BMW, so you know I have been a very loyal customer. Although I thought they were excellent, my experience at BMW Manhattan was even better.
It started with the person who greeted me at the reception. I didn't know a salesperson and she was kind enough to find me someone on a busy Saturday morning very quickly. I met Brandon Simon and immediately following a few questions, I found him to be very knowledgeable and honest. Another important factor was that during our exchanges, he answered my ... Read More DealerRater - Apr 22, 2017
At first I was a bit frustrated with me trying to get in touch with my previous sales person. However, Brandon stepped in and was more than helpful. He made me feel that I was being helped and accommodated for regarding what's my needs were to purchase a family car. He worked with me and got me to a right price point and was straight to the point on how he can help out every way possible. He was more than helpful and I personally recommend him.
Mr. Joe Jackman, our sales advisor, was very knowledgeable about the vehicle we were interested in. He was patient, nice and very easy going. We couldn't be happier with the whole experience. Thank you Mr. Joe!
Very easy to return and get my new car. Everyone was helpful in showing me all the new features and how to operate in different ways.
very good experience. Brandon worked with me and was eager to meet my demands and needs. He got me the best price and the exact car that I wanted on time and with no issues or worries
professional, timely, Brandon was very helpful and really knows his stuff...a very pleasant experience overall.lovely, exciting, very educational, love the jackets...do they come in XL
The client advisor, Brandon was vey helpful and flexible with my appointment. I was very please to have him helping me with my new car and would recommend him to my friends.
Being a 20 year BMW driver I have never had such an exceptional experience In replacing my vehicle as with Brandon and Manhattan BMW. The entire Sales, Service and staff at BMW of Manhattan is exceptional. If you want the best buyer experience I can only suggest you visit or contact Brandon and his colleagues!
Coming out of a lease with my Mercedes next month so I have been looking to lease a BMW X1 suv. I found A couple of nice ones online from some dealerships. Bmw of Manhattan was one of them. I called the dealer and found a excutive demo car that had what I wanted, After speaking with a few other dealers I had a good offer all set and wanted to see if bmw Manhattan would match it. Spoke with Samuel victor and gave them all the info and what I was looking for, and that I can do the ... Read More DealerRater - Mar 13, 2017
Always the best service and amazing service people... I have tried other BMW dealers, but after coming to Manhattan BMW I would never leave... Always quick to get back to me and give me and take care of me like I was family... The best place!!
Kamilla was very knowledgeable and very flexible arranging my appointment - she answered all of my questions thoroughly and clearly. It was a pleasure dealing with her and look forward to my next genius session. I highly recommended her to any of my BMW companions! Evron is always helpful and very knowledgable as well - the service team is easy and hassle free to deal with - and Simone at the service desk was so kind and helpful- I am happy to be A Bmw client
I had an easy time and excellent experience as perfect as leasing a car can be, I would recommend to anyone I care about , My salesman listened and produced what I was looking for.
Brandon was very helpful in getting us the perfect car for the perfect price! We highly recommend BMW of Manhattan for all your car sales and service needs!
My sales rep Brandon was very responsive, walked me through all aspects of the lease and helped answer broader car ownership questions. The Genius that walked me through my new car was awesome! Showed me features I'd never find on my own.
Brandon, worked hard to find an affordable car and one that I was happy with. I love my car and he made it all happen.
Kamila answered all my questions in a clear, concise and friendly manner. You should be proud to have her as your genius. I expect to see her again with other questions.
Friendly staff, open layout, convenient location, full service and inventory on site, generous opening hours, authentic BMW experience with none of the annoying salesmanship or pressure
Fantastic service, including following up with me by phone and email to ensure smooth delivery, with reasonable end of lease accomidationis which required significant effort on his part.
Outstanding Sales and Services departments. Jim Reed, My Service Adviser and Eric Shuster, my Sales Advisor are exceptional professionals.
My 1st purchase BMW of Manhattan was in 2000 and I recently purchase a 2017 BMW X3. The purchase process didn’t feel like a sale. It was a consultation conducted by Eric Shuster, one of the most talented professionals I’ve dealt with in over 40 years.
My wife Maureen, my Daughter Carly and I absolutely love Eric! Eric’s attention to detail, great communication skills, and ready smile made the experience even better than we expected. I won't hesitate to bring ... Read More DealerRater - Dec 29, 2016
